Iryna Blyzniuk

Quality Assurance Coordinator

Expertise

Team Management, Training, Coaching and Mentoring, Qualitative Checks, Refining Quality Grading Systems, Leadership, Insights and Feedback, Communication Skills, Multichannel Support.

Education

  • Master’s Degree: Philologist. Teacher/Instructor of English language and Literature, German Language.

 

As a Quality Assurance Manager passionate about my role, I ensure our agents deliver high-quality support that meets customer expectations.

I manage a team of quality specialists who perform regular assessments, providing clients with comprehensive reports that offer meaningful insights. Through close collaboration with clients, I consistently refine our evaluation methods to align with their unique needs and objectives.

Experience

English Tutor, CSR, Account Manager, Quality Assurance Specialist, Quality Assurance Coordinator.

 

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