Iryna Kechur

Service Delivery Manager

Expertise

Customer Service, Multichannel Support, Project Coordination, Service Quality Monitoring, Team Training and Development, Data Management, E-commerce, Cross-Team Coordination, Operational Management, Service Delivery Management, Remote Team Leadership, Workforce Management

Education

  • Master of Public Management and Administration

As the Service Delivery Manager at WOW24-7, my primary role is to ensure seamless operations across our customer support teams. This involves strategic workforce planning, effective risk management, and continual process optimization.

I collaborate closely with our clients to understand and meet their specific service needs while overseeing team performance to guarantee that we consistently provide top-tier support. I focus on driving operational efficiency, maintaining high service standards, and fostering strong client relationships, ensuring our solutions enhance customer satisfaction and business outcomes.

Experience

CSR, Account Manager, Customer Service Team Lead, Data Analyst (managing key data preparation steps), E-commerce Division Team Lead, Service Delivery Manager.

 

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