Sofiia Kalitsun

Onboarding department coordinator

Expertise

Onboarding and Training, Leadership, Hiring and Recruitment, Customer Support Management, HORECA Experience, Process Improvement, Team Management, Performance Metrics and Analysis, Conflict Resolution, Communication Skills, Stakeholder Engagement, Quality Assurance, Technical Proficiency, Project Management, Change Management, Coaching and Mentoring, Customer Relationship Management, Data Analysis and Reporting, Service Level Agreements (SLAs), Adaptability and Flexibility, Employee Engagement, Compliance and Regulatory Standards, Workflow Optimization, Training Needs Assessment, Knowledge Management.

Education

Master’s degree in Business Administration and Management

As the Onboarding Department Coordinator at a customer support BPO, I manage the seamless integration of new agents, ensuring they are equipped to meet client expectations. Leveraging my experience in HORECA and customer support, I excel in managing onboarding processes, handling operational and service-oriented challenges, and supporting the overall success of new hires.

I focus on creating an efficient, collaborative environment that promotes a smooth transition for new team members while aligning with business and client objectives.

Experience

CSR, Account Manager, Team Lead, Onboarding & Integration Manager.

About WOW24-7’s Experts

From visionary leaders to support heroes, our mission is your customers’ happiness. With deep industry expertise, we create “wow” moments while equipping you with the insights needed to thrive in customer care, day or night.

All our experts