Fueling Spryker’s Growth: Finding a High-Quality, Self-Sufficient BPO Partner

Spryker, a leading global composable commerce platform for enterprises, faced the challenge of hiring a Business Process Outsourcing (BPO) partner capable of supporting their contact center operations for a sophisticated product offering. The advanced and dynamic nature of their product required a partner who could adapt quickly and manage their agents and operations independently.

Spryker needed a partner to handle complex, high-stakes customer interactions, such as providing the first response to incidents with minimal oversight. Thomas Lehner, Director of Global Support and Operations at Spryker, highlighted the difficulty in finding a partner who could deliver reliable and self-sufficient support in such a rapidly changing environment. 

Thomas emphasized, “It’s a very emotional and important touch point… and I think WOW24-7 is handling that task quite well.”

WOW24-7, with its extensive experience in the contact center space, became Spryker’s ideal BPO partner. They demonstrated a remarkable ability to operate independently and deliver high-quality service without constant supervision. WOW24-7’s team lead, described by Thomas as a good manager and leader, played a crucial role in this success.

Thomas appreciated the autonomy and reliability of WOW24-7’s operations, noting, “We give them a goal… and they are very self-sufficient.” Their ability to adapt to Spryker’s rapidly changing needs was awe-inspiring. “We have thrown at them quite a lot of change… and they just dealt with it,” Thomas stated.

The ease of working with WOW24x7, coupled with their ability to maintain high standards, made them an invaluable partner.

The partnership with WOW24-7 gave Spryker a competitive advantage due to their seamless experience.

WOW24-7’s ability to adapt and “make things happen without a lot of feedback loops” ensured that Spryker’s operations ran smoothly despite constant changes. Lehner praised the ease of doing business with WOW24-7, stating, “They are easy to do business with… and I think it’s something every company should aspire to be.”  WOW24-7’s efficiency and independence allowed Spryker to extend its high-quality consultative services without the burden of extensive oversight.

This partnership met Spryker’s immediate needs and set a high standard for future collaborations, ensuring that Spryker could continue to innovate without worrying about the reliability of its contact center operations.