ESG at WOW24-7: Human-Centered. Globally Responsible.

At WOW24-7, ESG (Environmental, Social, and Governance) isn’t a checkbox — it’s part of who we are.

As a global customer experience company with teams in the US, Colombia, the Philippines, Ukraine, and Bulgaria, and beyond, we’re committed to building a business that uplifts people, protects the planet, and operates with integrity. Our clients — from leading SaaS providers to ethical fashion brands, fintech innovators and mental health support platforms — choose us not just for performance, but because our values align with theirs.

ESG at WOW24-7

Environmental Responsibility

We embrace sustainability in all regions where we operate. A substantial number of our team members work remotely or in hybrid models, reducing our carbon footprint across continents. Our physical service delivery centers / Experience Centers are designed for energy efficiency, operate paperless where possible, and promote responsible waste management. We’re also supporting clients with carbon-conscious customer support solutions.

Social Impact & Agent Well-Being

At WOW24-7, we believe an exceptional customer experience starts with an exceptional human experience — and we invest deeply in the well-being of every team member.

We pay above-market salaries in most of the regions where we operate, reflecting our values of long-term employee wellbeing. Beyond compensation, we’ve built a people-first culture that prioritizes mental health, emotional resilience, and community connection. 

Our agents and their managers have access to certified, licensed psychologists, offering real-time support through one-on-one sessions and group workshops to help prevent burnout and manage stress.

To foster a sense of belonging and creativity across our global teams, we host regular yoga classes, book clubs, cooking sessions, and other cultural exchanges. These aren’t just perks — they’re part of what makes WOW24-7 a vibrant, inclusive, and human-centered workplace.

In Ukraine, where many of our employees live and work, we go even further. We consistently donate to vetted charities supporting those affected by the war. If one of our agents is conscripted into the Armed Forces, we continue paying their salaries for up to three years — supporting their families while they serve. Our shareholders have received national recognition from Ukraine’s Minister of Digital Transformation, Minister of Defence and others for their substantial charitable contributions.

And to extend our impact even further, we offer special discounts to NGOs and nonprofit organizations, helping them deliver on their missions with cost-effective, high-quality customer support and operations.

This isn’t about optics. It’s about values in action — supporting our people, their families, and the communities we live in.

Ethical Governance & Data Security You Can Trust

WOW24-7 operates on a foundation of integrity, accountability, and trust — essential values for our clients in fintech, SaaS, fashion, and regulated industries.

We maintain the highest standards in information security, privacy, and governance. Our operations are certified to ISO 27001, ISO 27701, ISO 9001, and PCI DSS standards, and we’re fully compliant with data protection laws, such as GDPR, CCPA. We’re currently prepared for SOC 2 certification to further strengthen our data privacy posture.

All our systems and processes undergo regular third-party audits and cybersecurity reviews. All data is stored on secure servers, and every agent — from frontline support to management — completes mandatory training in data protection, confidentiality, and compliance before they ever interact with sensitive information.

Internally, we uphold strict governance practices backed by formal policies covering:

  • Anti-corruption and anti-bribery
  • Whistleblower protection
  • Conflict of interest
  • Acceptable use and data handling
  • A comprehensive Code of Conduct

We have dedicated governance and compliance team members ensuring these policies are more than just words — they’re enforced, monitored, and constantly improved.

When it comes to labor practices, WOW24-7 holds itself to the highest ethical standards. We perform background checks if required by client and industry needs, and operate with zero tolerance for discrimination or unfair labor practices. We do not subcontract to other BPOs.

Finally, we pride ourselves on radical transparency with our partners. Clients receive real-time reporting, regular business reviews, and clearly defined escalation paths. If something needs to be raised — we’ll never hide it.

We believe great customer experience starts with great human experience: for our people, our communities, and the planet.