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Live Chat Support Outsourcing

Feel Like You Need Customer-Centric 24/7 Live Chat Support? Strive To Drive Sales? Our Customer Service Team Can Help Your Business Recover And Make Your Clients Happy By Delivering Excellent Customer Care Services. We Are A Market-Proven Live Chat Service Provider Offering Flexible Solutions To Leading Brands.

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Our Clients' Achievements

Instead of wordy convictions from us, just look at what our customers say about their results

Outsourced Live Chat Support: What's Our Approach?

For many years, we have been saving businesses from failure caused by an insufficient customer care system. WOW24-7 live chat support developed unique strategies, efficient for chat conversations. Let us involve skilled customer service teams to cope with your chat volume and supercharge the customer service experience. WOW can manage multiple domains, providing unlimited scaling opportunities to engage more customers and turn live chat into the most convenient support channel for your audience.

Why WOW24-7

Our outsourced chat support has a solid background in providing live chat customer support to any-sized business, from startups to enterprises. Our personalized approach delivers results every time we set to work.

Languages Our WOW24-7 Team Speak

  • Live chat support outsourcing - English

    English

  • Live chat support outsourcing - Polish

    Polish

  • Live chat support outsourcing - Spanish

    Spanish

  • Live chat support outsourcing - Czech

    Czech

  • Live chat support outsourcing - Germany

    German

  • Live chat support outsourcing - Turkish

    Turkish

  • Live chat support outsourcing - French

    French

  • Live chat support outsourcing - and more

    And more

Feel The Benefits Of Live Chat Outsourcing Support

  • Multilingual Support

    Hire live chat agent to support a conversation in various languages, including English, German, Spanish, French, Italian, etc.

  • Day & Night Shifts

    Boost customer satisfaction by keeping in touch with your audience around the clock! We are working without breaks and holidays.

  • Efficient Management Support

    Ensure better performance and customer base growth with easier remote WOW24-7 team management.

  • Fast Agent Selection Process

    Hire WOW24-7 to let us select skilled and experienced agents your business needs to turn each conversation into a piece of excellent interaction experience.

  • Arguably the Quickest & Most Flexible Onboarding

    WOW24-7 will prepare the email customer support agents for real-life interactions in under two weeks, regardless of the systems your company has adopted over the years.

  • Transferable Knowledge Base

    Apply a comprehensive and detailed WOW24-7 knowledge base structure to set up business processes and make each chat conversation smooth.

Live Chat Management Is Our Strength

We operate live chats on dozens of websites providing businesses with effortless scaling opportunities and taking care of their customers. Involve WOW24-7 managed live chat provider to supercharge customer experience while being confident in smart management and high service quality.

Live Chat Customer Service Is Vital For Your Business

Customer support live chat is one of the most demanded ways to keep in touch with clients. It has various advantages over other channels, like email support or phone support. Live chat window means accessibility, convenience, and real-time response. Using the pre-chat survey option or chat transcripts, you can collect valuable data on your customers' behavior and preferences. Even the absence of coverage is not a problem here since the modern live chat app can deliver offline messages. However, setting up and maintaining in-house live chat support is usually time-consuming. So, make this process cost-effective and focus on your first-priority tasks. Hire a live chat agent for a chat support company. Or even better choose us to surprise your clients with the WOW level real-time services.

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24/7 live chat support – Live Chat Support Outsourcing Service

24/7 live chat support allows customers to get support in real-time by chatting directly with a customer service agent through a chat window on your website. Outsourcing this live chat function to a specialized provider can be a game-changer. Wondering why?

Outsourced Live Chat Support Services: Why You Should Want Them

First of all, top live chat brings fast and effective problem-solving to your customers. It’s a super convenient and cost-effective way to provide fast, personalized support anytime someone needs help on your website.

Besides, top call center services can elevate customer satisfaction, but not every customer wants to call. And that’s where a managed live chat becomes helpful. So, it has become a preferred support channel for many customers.

Live chat help is easy to provide, especially if you decided to outsource it. You do nothing while there are always support experts on your customers’ disposal.

Live Chat Outsourcing Services We Offer To Improve Customer Experience

Live chat customer service is especially important these days, when customers expect instant answers and real-time problem-solving. With our 24/7 live chat, you can deliver that level of responsiveness and convenience.

Real-Time Web Assistance

We provide real-time web assistance through a live customer support chat. So anytime one of your customers is on your website trying to place an order, they can instantly connect with one of our agents and get help. We’re talking immediate, personalized support right when they need it.

Order Support

Our agents are trained to walk customers through the whole ordering process, answering any questions they have and making sure everything goes smoothly. No more orders getting abandoned because people get frustrated and give up.

Cross-Selling

And one really cool thing we can do is cross-selling. While we’re helping a customer with their order, we can also suggest relevant products or services they might be interested in. It’s a great way to boost your sales without being pushy.

Our agents know your entire product catalog inside and out, so they can make personalized recommendations that actually make sense for each customer. It’s not just generic upsells, but genuinely helpful suggestions.

The end result is customers who are thrilled with the ordering experience and end up buying more. It’s a total win-win – they get the help they need, and you get higher order values and happier, more loyal customers.

Benefits Of Outsourcing Live Chat Support

There are some awesome benefits of outsourcing your live chat support. This is something that can make a huge difference for your business and your customers.

  • Increased Customer Satisfaction. When people can instantly chat with a friendly, helpful agent whenever they need assistance, they’re just way happier. No more frustrated customers waiting on hold or sending emails back and forth.
  • Improved Response Times. If you outsource your chat support, you can benefit from faster response times. Our team is laser-focused on answering chats quickly – usually within 30 seconds. So your customers don’t have to sit around waiting for help.
  • Cost Savings. Handling all those live chats in-house would require hiring, training, and managing a whole customer service team. But with outsourcing, we take care of all of that for you at a fraction of the cost.
  • Personalized Interactions. Our agents are experts at providing personalized, tailored support. They take the time to really understand each customer’s unique needs and situation. It’s not just generic responses, but genuine, helpful interactions.
  • Improved Conversion Rates. When customers get great live chat support, they’re way more likely to complete a purchase or take the action you want them to. It removes those last-minute hesitations.
  • Better Insights. We’re constantly gathering data and insights that we can share with you. Things like what kinds of issues customers are facing, what products or services they’re most interested in, and where you can improve the overall experience.

Our live chat expertise

The live chat service has a team of highly trained agents who are available 24/7 to chat with your customers as soon as they reach out. So whenever someone on your website has a question or needs help, they can instantly connect with a friendly, knowledgeable agent who can assist them. All our chat conversations are being recorded and we can guarantee that every one agent strictly follows the guidance. 

Exceptional customer service

Our agents are experts at providing quick, effective solutions. They have access to your products, services, and common customer issues, so they can efficiently diagnose problems and give the right answers. And they’re skilled at having natural, conversational chats to provide a great customer experience.

Dedicated live chat with advanced chat tools

Beyond just chatting, the live chat software also allows for features like co-browsing, file sharing, and translation – making it easy for agents to really understand and help each customer.

Trained chat agents that we take care of

The best part is, you don’t have to hire and manage this whole team yourself. We take care of recruiting, training, and scheduling the agents. You just get to offer this valuable service to your customers without the hassle.

Outsourced Live Chat Service Features

  • Instant Support: We can guarantee that your customers get instant support thought live chat channel. 
  • Chatbots and Efficiency. We can automate some basic tasks to provide live chat support only for those who need it. Today, many customers prefer self-service desks to get answers to their questions. 
  • Proactive Chat Invites. Do not wait till your customers come to you with thier problems or questions. We can help you with proactive chat invites. Try to solve the problems your customers might get before they actually get those. 
  • Detailed Chat Data. We address customer queries professionally and we analyze chat data and chat transcripts to ensure your customers get the best quality. 
  • Listening to Customers. We know what your customers need and want because we always listen to them. That brings higher customer satisfaction to all customers who use our services. 
  • Chat Everywhere. Our live chat support team is always at your disposal. No matter where are your customers, we can help them. 

Why Choose Our Outsourced Live Chat Service

Basically, we have a team of live chat agents who are available 24/7 to chat with your customers whenever they need help. So anytime someone is on your website and has a question or problem, they can just hop into the live chat window and start talking to one of our experts.

Our chat customer support agents are super friendly and knowledgeable, and they’re trained to solve all kinds of customer issues quickly and effectively. They can help with things like:

  • Answering questions about your products or services
  • Walking customers through how to use your website or app
  • Troubleshooting any technical problems they’re having
  • Providing personalized recommendations and advice

How much will the outsourced live chat support services cost?

Generally, the live chat support outsourcing service may cost between $10/hour and $45/hour, depending on the factors listed below. With proper tooling, training, and leadership, the cost per live chat interaction may be $1 per contact or per resolution.

Let’s break down how much live chat support services would cost for us in a way that’s easy to understand. The main things that affect the price are:

  1. 1. Interaction volume: how many chats do we need to resolve each month, and what is the contact heatmap looking like?
  2. 2. Whether we need 24/7 coverage or just during normal business hours.
  3. 3. Live chat agents location: on-shore, near-shore, off-shore? In-office or remote or hybrid?
  4. 4. How complex the support needs to be – simple questions versus complicated troubleshooting.
  5. 5. Do we need to use the AI agent-assist technology with RTIG, 100% QA, Ai Co-pilots, AI Knowledge Management, 100% VOC analytics, etc?
  6. 6. Do we need the live-chat agents to speak multiple languages?

The cool thing is, we can easily adjust the coverage and features as your business grows. So the costs can be adjusted up or down depending on your requirements.

Live Chat Support Outsourcing FAQ

What is live chat outsourcing?

Live chat outsourcing is when a company hires an external provider (BPO) to handle its real-time online customer support via a chat interface on its website or an app. The outsourced team of chat agents responds to customer inquiries and resolves their issues in real time.

What are the reasons to outsource chat support?

The main reasons companies outsource chat support are to save time and cost, provide 24/7 coverage, access specialized expertise and best-in-class enterprise-grade CX software, and deliver a better customer experience. The outsourcing provider handles all the staffing, training, and technology so the company can focus on its core business.

What are the main tips for outsourcing sales chat?

For outsourced sales chat to work well, the key is finding a provider with experience in your industry who really understands your products and services. You also want to agree on clear goals like how fast they respond and how many sales they drive.

What is the experience of your company in outsourced customer support?

Our company has a ton of experience with this - over 10 years providing outsourced customer support, including live chat, for businesses of all sizes and types. We know how to handle it all.

Can you handle high-volume customer inquiries?

We're pros at dealing with high volumes of customer chats. Our systems are set up to route inquiries efficiently and our agents respond super fast - usually within 30 seconds. Customers never have to wait around. That's why our customers prefer to use our live chat support to care about their customers.

How quickly can your team respond to customer inquiries?

We have some pretty impressive response times! Our goal is to connect customers with one of our agents within just 30 seconds of them initiating a chat.

We're really proud of that level of speed and responsiveness. It means customers never have to wait around or get frustrated when they need help. They can jump into the chat window and almost instantly start talking to a knowledgeable agent who can assist them.

A big part of how we achieve those fast response times is our advanced routing and queuing technology. We have systems in place that automatically monitor chat volume and agent availability, and then instantly route new inquiries to the next agent who's ready to help.

Plus, our team is specifically trained to handle chats efficiently. They know how to quickly understand the customer's issue, pull up the relevant information, and provide an effective solution. It's all about working quickly but still delivering a personalized, high-quality experience.

How do you handle sensitive customer data?

We take security really seriously. We keep all data safe & secure by following strict guidelines of GDPR, ISO 27001, ISO27701, ISO 9001, PCI DSS.

We have top-notch encryption, access controls, and privacy protocols to keep customer data totally safe. Quality and satisfaction are huge priorities for us too.

How do you ensure the quality of customer support?

Quality assurance is a huge priority for us. We have multiple layers of processes and oversight in place to maintain consistently high-quality support.

First, we have very thorough training programs for all our chat agents. We don't just teach them product knowledge, but also key communication skills, troubleshooting techniques, and best practices for providing an excellent customer experience.

We also monitor chat conversations on an ongoing basis. Our quality assurance team regularly reviews recordings and transcripts to identify areas for improvement, both for individual agents and our overall support processes.

Based on that monitoring, we're constantly refining our agent training, updating our knowledge resources, and enhancing our operational procedures. It's an iterative cycle of evaluation and optimization.

Another important piece is gathering direct customer feedback. After each chat, we prompt customers to rate their satisfaction and provide any comments. We analyze that data to pinpoint strengths, weaknesses, and opportunities.

How do you measure customer satisfaction?

We use a few different metrics to track satisfaction levels:

First, we look at CSAT scores - that's "customer satisfaction" scores. After each chat, we'll ask the customer to rate how satisfied they were on a scale of 1 to 5. This gives us a super clear picture of how we're doing.

We also track something called NPS - that stands for "net promoter score." This tells us how likely customers are to recommend our service to others. It's a great way to gauge overall loyalty and happiness.

And we also look at customer retention rates. If people keep coming back to use our chat support, that's a pretty good sign they're satisfied! We aim to have industry-leading retention numbers.

But it's not just about the metrics - we also put a lot of emphasis on getting direct feedback from customers. Our agents will often ask follow-up questions to understand how the customer felt about the interaction and if there's anything we could have done better.

We analyze all this data really closely and use it to constantly improve our training, processes, and overall customer experience. Our goal is to maintain best-in-class satisfaction levels across the board.

Do you provide 24/7 live chat support?

Our live chat support is available around the clock, 24 hours a day, 7 days a week. No matter what time of day or night your customers need help, they can connect with one of our friendly, knowledgeable agents through the chat window on your website.

This 24/7 coverage is a huge benefit for you. It means your customers always have someone to turn to, even outside of normal business hours. No more "sorry, we're closed" messages - we're here whenever you need us.

Our team works in shifts to ensure there are agents online at all times, ready to assist. We never leave your customers waiting or wondering when they'll get a response. We're committed to providing seamless, always-on support.

What languages does your team support?

WOW24-7 provides multilingual support. We can help your customers assisting them with their language. We have agents speaking in 10+ different languages, including English, Spanish, German, French, Italian, Japanese, Polish, Korean, Portuguese, Dutch, Arabic, Kurdish, and many more. If you need support agents who speak a specific language we don't yet have in our client portfolio, we'll hire the right people for you. WOW24-7 Experience Centers have access to secure, real-time AI-powered machine translation tools that give us access to 110+ additional languages.

Let's Talk!

The WOW24-7 Team Is Here To Help You Achieve Strategic Goals Faster. Book A Call With Our Experts To Explore More About The Way Of Our Support.

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