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Cracking the Agent Turnover Code
20.05.2024
Candace Wallace discusses the importance of putting the customer at the center of contact…
Contact Center Perspectives Podcast
Designed exclusively for Customer Support leaders like you – General Managers, COOs, VPs, and beyond. Gain practical insights on crucial CX topics!
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Contact Center Outsourcing Insights
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Gemma DePalma, COO of Foria, emphasizes the holistic approach to customer happiness. She discusses…
How Contact Centers Boost Revenue
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Customers now expect easy, personalized, and frictionless experiences, thanks to the influence of companies…
Failures in CX Leadership
03.05.2024
Florian Schroeder, Head of Customer Success, explores the importance of managing the customer journey…
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