Deutsch 
Français 
Italiano 
Español 
Nederlands 
Customer Service Outsourcing Pricing
24/7 Global Coverage For Major Industries, incl. E‑commerce, Retail, SaaS, IoT & Hardware, e-mobility, and Travel. With service delivery from the US, Colombia, the Philippines, Portugal, Bulgaria, and Ukraine.
100+ Clients From 20+ Countries Have Already Trusted us
-
With Your Tone Of Voice In 20+ Languages
-
With any CRM & ERP integration flexibility
-
With True Omnichannel covering 30+ channels
-
With Your Business Processes and Data Security Standards
Scroll down and choose the most suitable option for you
Whichever option you choose, you get a Comprehensive System:
Features:
- Black belt Six Sigma Operations Executives
- Custom recruitment
- Direct contact to the team
- Advanced integration capabilities
- Adopted workflows to your business process
- Fast & flexible onboarding
- Highest data protection and cybersecurity standards
- Quality assurance systems
- Real-time reporting and performance management
- Client services support
- CX Business Intelligence and digitalization expertise
Involved Management
- Directors/VPs of CX and Operations
- Dedicated Account Managers and Team Leaders
- Workforce Managers
- Operations Managers
- Client Services Managers
- Quality Assurance Managers
- Onboarding and Integration Managers
- HR Managers
OPTION 2: 24/7 SHARED TEAMS PRICING
Your project is managed by an acting, trained & experienced team of 5‑6 agents working 24/7/365 in rotating shifts on 2-5 projects simultaneously.
Pricing starts from $1,490/month.
- For companies with a smaller number of customer interactions, 24/7 coverage requirement.
- As a first response and triage service for level 1 customer support.
- Vertically specialised teams, incl. E-commerce/DTC, SaaS, IoT & Hardware, Technology, Travel, other.
You may interview a Shared Team Lead beforehand.
*1 interaction = 1 email or 1 call or 1 full conversation in a live chat
Regardless of which package you
choose, the service includes:
Features for each
Shared Bundle
- Direct contact to the team
- Adopted workflow to your business process
- Handling on your software or our CCaaS Platforms
- Fast & Flexible Onboarding (from one to three weeks)
- Team training
- Client Services Manager Support
- Quality Assurance
- Monthly Reporting
Involved Management Team
for each Shared Bundle
- Team Lead
- Operations Manager
- Client Services Manager
- Quality Assurance Manager
- Onboarding Manager
- HR Manager
Companies that have been trusting us
Our clients' achievements
Instead of wordy convictions from us, just look at what our
customers say about their results
5 key stages of implementation in 2-4 weeks
- PRE-ONBOARDING You tell us the tasks you want to solve and we prepare a detailed proposal. We sign the agreement.
- ONBOARDING & QUALITY ASSURANCE SYSTEM You meet with a whole project team, discuss and approve the QA scorecards, action and training plan together.
- TEAM BUILDING We recruit or hire candidates according to your requirements, who are ideally suited to your project (Dedicated Teams only).
- TRAINING We train agents to our Experience Center standard, you train our trainer. We create or replicate workflows, scenarios, SOPs, scripts, etc.
- INTEGRATION We set up your Customer Support software and implement a system of assessment and quality control
After 2-4 weeks* the agents go live. You receive detailed reporting on communication quality and continue to get the most out of customer support outsourcing
* after signing the contract
Need help with choosing the right solution for you?
Book a call with our sales team, and we’ll walk you through the most suitable customer service outsourcing pricing recommendation for you with the best CX ROI in mind.
Book a 30-minutediscovery call
It doesn't bind you to anything
What do you get from working with us
- The lowest Cost-per-Contact due to enterprise-grade CX tech stack efficiency and human-centric leadership skills.
- We consider CX as a strategic function, so we help our clients to get a seat at their Executive table.
- The easiest way to scale up and scale down your customer care for seasonal spikes.
- Up to 60% budget savings, and our clients are no longer considered a Cost Center.
- Increase CSAT through our Experience Centers’ high-performance CX model.
- Save time for important and strategic CX, Leadership, Client Retention, and Finance tasks.
Direct communication with the Team Lead and Delivery Manager allows you not to be constantly involved in a routine customer support process. You will be able to have a peace of mind due to reliability and trust in the team.
And finally, have a good night sleep, and go on vacation when you want to!
WOW24-7’s Guarantees
Data Privacy & Security
We keep all data safe & secure by following strict guidelines GDPR, ISO 27001, ISO 27701, ISO 9001, and PCI DSS.
Flexible Contract Terms
A long-term partnership is built by providing excellent service. That’s why our agreement can be cancelled anytime with short notice.
Deferred Payment Plans
You will be invoiced after the services are provided.
Quality Assurance System
Full QA transparency with real-time dashboards available with performance, sentiment, CX, and other metrics.
Your Business - Your Rules
-
Your Channels
Calls, Email, Live Chats, Messengers, Social Media and Marketplaces.
-
Your Languages
10+, Including English, German, Spanish, Italian, French, etc.
-
Your Software
CRM and ERP systems, Applications, and Providers.
-
Your Requirements for
Business Processes, Data Security Standards, and Tone of Voice
Share Your Challenges With Us And Get The Customized Solution
Get Started