With a background as a Support Engineer, Knowledge Management expert, and Corporate Escalation Manager, Stephen specializes in driving customer success and improving the customer journey through actionable insights.
Skills & Domain Expertise
Net Promoter Score (NPS), Sentiment Analysis, Closed- loop Process, Account Management, Survey Design / Administration & Analysis, Crisis Management, Self Service, Customer Experience, Project Management, Qualitative & Quantitative Research Methods, Web Feedback Solutions, Leading Cross-functional Teams, Coaching & Mentoring, Knowledge Management & Knowledge-base Implementation, Knowledge Centered Support, Process Creation & Implementation, Training, Support for Enterprise Software, Requirements Management
Experience
Davenport Consulting, Senior Customer Experience Analyst
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